Returns & Exchanges

For most products, you have 30 days from delivery to ask for a return and refund. For it to qualify:

• The item should be unused
• It should come back in its original packaging
• Every accessory, manual, and included part needs to be returned
• It shouldn't show damage caused after it reached you

Anything that falls short of these conditions might be turned down for a return or hit with a restocking fee.

Here's how to get a return going:

1. Email info@mangalelectronics.com with your order number and the reason you'd like to return the item.
2. Within 2 business days we'll send back a Return Merchandise Authorization (RMA) number plus step-by-step instructions.
3. Pack the item snugly in its original box and send it back the way our instructions describe.

Please don't ship anything back before you have an RMA number — returns without one may be turned away.

After your return arrives and we've checked it over:

• If it's approved, the refund goes back to the payment method you originally used.
• Expect the refund to reach your original payment method within 5–10 business days of us receiving the item.
• We'll email you to confirm the moment the refund goes through.

The shipping you paid up front isn't refundable unless the return comes down to a defect or a mistake on our end.

If something shows up damaged or defective:

• Reach out to us within 7 days of delivery.
• Send along photos of both the damage and the packaging.
• We'll walk you through how to return or replace it.

Based on what you'd prefer and what we have on hand, a damaged item can usually be swapped for a replacement, refunded, or turned into credit toward a future order.

When a return isn't due to a defect, a restocking fee of up to 15% can apply to:

• Large or heavy equipment
• Items sent back missing their original accessories
• Opened software, consumables, or bundled items

That fee comes out of your refund.

We don't swap items out automatically. To switch to a different model:

• Send the original item back for a refund.
• Place a fresh order on our site.

Lots of products come with warranty coverage from the maker, handled under the maker's own terms. Mangal Electronics doesn't perform manufacturer warranty service ourselves, so any warranty claim has to go straight to the manufacturer.

Unless they're defective, these items can't be returned:

• Opened consumables like ink cartridges and toner
• Software and digital downloads
• Clearance items and special-order products